On that basis, I took the opportunity to apply for a refund in mid-July. If you are denied boarding or your flight is cancelled or delayed more than 3 hours on arrival for reasons within control of the airline you may be eligible for a refund, compensation or expenses under EU Regulation 261/2004. I complained to Aer Lingus and 3 weeks later I get a copy and paste reply saying nothing other than they hope my next experience is better. I had an Aer Lingus flight that was moved by a day so it no longer suited.
What did I need to show to get this? My passport and digital Covid cert! A lot of stress for nothing. If they had half a brain they’d know that by offering all these flash sales during a pandemic they’d need to be able to handle cancellations and rebookings. Aer Lingus blames the stress faced by the global aviation industry. According to reports, the carrier has around one in 100 claims still open since last year. Irish airline Aer Lingus is still dealing with claims for lost baggage from summer 2022. How could it not be the job of check -in staff to check me in? I ended up having to pay CHF 30 to the airport Admin check desk for a passenger locator form. Aer Lingus claimed they had ‘unprecedented volumes’ and were overwhelmed. The Irish airline claims that around 1 of cases are still open since Summer 2022. The amount will be refunded in the form of payment within 7 days of the refund request. Zurich!!!!" She then apologised to the next person in the queue while rolling her eyes towards me, having just kicked me out again. Refunds are given for a complete or half portion of the ticket. You can also check the exact status of your flight if travelling today or tomorrow: Check Flight Status. She repeatedly forced me out of the queue, told me to sort the unworkable app, shouted at me while slowly emphasising every word as if I was stupid "You. If your flight has unfortunately been cancelled you have 3 options: 1. Despite being first in line when they opened, an extremely rude staff member refused to check me in, even though I showed my digital Covid cert, passport and flight reference. I decided to get in the queue for check-in at Zurich airport. The app would only show Dublin as my departure airport, no other options. If you haven't received your baggage after 72 hours, please fill in our delayed baggage questionnaire and email it to information you provide will help us to speed up the search for your baggage. It spoiled the last 2 days of an otherwise great 3 day trip as I spent several frustrating hours trying to check in. Aer Lingus customer service at the airport was. My dreadful experience was triggered by Aer Lingus insisting that the Verifly app must be used to check in for a return flight to Dublin. Aer Lingus was almost 2 hours late into Heathrow which caused all 5 of my family members to miss our United Airlines connecting flight home.
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